What’s in our Health Guarantee?

First of all, the term “health guarantee” isn’t quite proper. Nobody can guarantee that anything living won’t get sick, whether cats, dogs, or even humans. So, think of it as a health warranty. You’re spending time locating a beautiful pedigree sphynx cat, and you’ll invest time, care, money, and love in your new companion. You deserve a reasonable degree or protection!
At Soft Baby Blue, our health guarantee consists of two parts:
Part 1 protects you from receiving a sick kitten. You must have your kitten examined by a licensed veterinarian within 72 hours of leaving our care. If your veterinarian determines that the kitten is ill and/or unfit for sale, you may return the kitten and we’ll refund the full sale price.
A few important details: First, we require an original written statement from your veterinarian. Second, we won’t reimburse for veterinary fees. Third, kitten shipping fees are not refundable.
Finally, we adhere strictly to the 72-hour time limit. We understand that vet offices are closed on weekends and holidays, but viruses don’t respect office hours! If we extend the limit, we could end up responsible for diseases a kitten encountered after leaving our care.

Part 2 protects you over the long term from genetic defects and congenital diseases. If your kitten or cat is diagnosed with a serious genetic defect or congenital disease before 1 year of age, we will provide you with a replacement kitten.
Examples of conditions that would entitle you to a replacement kitten include life-threatening heart conditions and degenerative nerve disorders. In other words, conditions that affect longevity or quality of life.
Examples of conditions that wouldn’t qualify for replacement are innocent heart murmurs or allergies. In other words, conditions that an otherwise healthy cat can live with and be happy.
In general, we would accept a veterinarian’s opinion of what constitutes a serious defect, but we may require a second opinion (which would be obtained at our expense.)